Returns & Exchanges Policy

At UP Scales, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a hassle-free return and exchange process. Please review the following guidelines:

Eligibility for Returns or Exchanges

• Items must be returned within 7 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase (order number or receipt) is required for all returns or exchanges.

Return Shipping Costs

• Customer Responsibility: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
• Store Responsibility: If the return is due to our error, we will provide a prepaid return label or reimburse your return shipping costs.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 4 business days.

Exchanges

• To exchange an item, please contact our customer service team at info@upscales.in | Phone: +91-9899008683
• Exchanges are subject to product availability.

Non-Returnable Items

• Certain items are non-returnable, such as - Cast Iron Weight, Standard Calibration Weight.

Contact Us

• If you have any questions about our return and exchange policy, please contact us at info@upscales.in or +91-9899008683.