Updated Return and Refund Policy (No Returns, 1 Year Warranty)

Last updated: September 10, 2024

Thank you for shopping at UP Scales.

We are committed to providing high-quality products and excellent customer service. This policy outlines our approach to returns, refunds, and exchanges.

Returns (No longer accepted)

We currently do not accept returns on our products. However, we offer a comprehensive 1-year warranty to ensure your satisfaction.

Exchanges (New)

UP Scales accepts exchanges for defective or malfunctioning products within 4 days of delivery.

Return cost

Zero Return Cost - If there is any defect in our products, then products will be picked up by our team at NO or Zero cost.

Warranty Information:

• Warranty Period: 1 year from the date of purchase.
• Coverage: This warranty covers defects in materials and workmanship.
• Claims: To make a warranty claim, please contact us with your order details and a description of the issue. We will work with you to resolve the problem as quickly as possible.

Contact Us:

For any warranty inquiries, please reach out to our customer support team:

• Email: info@upscales.in

Please note:

• This warranty does not cover damage caused by misuse, neglect, accidents, or unauthorized repairs.
• Proof of purchase is required to make a warranty claim.

Changes to this Policy:

We reserve the right to modify this policy at any time. The updated policy will be reflected on this page.

We appreciate your understanding!