Login Failed
Login Failed - Authentication Security
⚙️ Model Compatibility: Aczet CM Series (21 CFR Compliant).
A "Login Failed" message indicates that the entered username or password does not match the system records.
Troubleshooting Steps:
1. Ensure the correct "User Type" (Administrator, IT Admin, User, or Master) is selected before entering credentials.
2. Password Sensitivity: Passwords are case-sensitive. Check if the Caps Lock is active.
3. User Disabled: If you are an administrator, verify the user status in the "User ID Management" menu to see if the account has been "Disabled" by an admin.
4. Account Lockout: Repeated failed attempts may trigger a temporary lockout for security reasons. Wait for the specified lockout period or have an Administrator reset the account.
A "Login Failed" message indicates that the entered username or password does not match the system records.
Troubleshooting Steps:
1. Ensure the correct "User Type" (Administrator, IT Admin, User, or Master) is selected before entering credentials.
2. Password Sensitivity: Passwords are case-sensitive. Check if the Caps Lock is active.
3. User Disabled: If you are an administrator, verify the user status in the "User ID Management" menu to see if the account has been "Disabled" by an admin.
4. Account Lockout: Repeated failed attempts may trigger a temporary lockout for security reasons. Wait for the specified lockout period or have an Administrator reset the account.
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