Ethernet Communication Error occurs when the SI-810 software cannot communicate with a machine over the configured Ethernet network.
Possible Causes
1.) Incorrect IP address.
2.) Network cable disconnected.
3.) Switch or router malfunction.
4.) Firewall blocking communication.
5.) Machine powered OFF.
Troubleshooting Procedure
1.) Verify the Ethernet cable.
2.) Check the IP address configuration.
3.) Ping the SI-810 machine.
4.) Restart the network switch or router.
5.) Disable the firewall temporarily for testing.
6.) Retry communication.
Prevention
1.) Maintain a dedicated network for weighing systems.
2.) Document all assigned IP addresses.
3.) Test network connectivity regularly.
Is your scale beyond repair?
Sometimes replacing an aging machine is more cost-effective than fixing it. Explore our wide range of new, high-precision weighing scales.