Essae AX Series Keypad Not Responding Error
KEYPAD FAILURE
The keypad does not respond when one or more keys are pressed.
Possible Causes
1.) Dust or contamination on the keypad.
2.) Moisture ingress.
3.) Keypad membrane damage.
4.) Loose internal connector.
5.) Main PCB fault.
Troubleshooting Procedure
1.) Restart the balance.
2.) Clean the keypad surface.
3.) Test each key individually.
4.) Check for physical damage.
5.) Inspect internal connections if servicing is permitted.
6.) Contact an authorized service centre if the issue persists.
Prevention
1.) Operate with clean hands.
2.) Prevent liquid spills.
3.) Avoid excessive force when pressing keys.
Possible Causes
1.) Dust or contamination on the keypad.
2.) Moisture ingress.
3.) Keypad membrane damage.
4.) Loose internal connector.
5.) Main PCB fault.
Troubleshooting Procedure
1.) Restart the balance.
2.) Clean the keypad surface.
3.) Test each key individually.
4.) Check for physical damage.
5.) Inspect internal connections if servicing is permitted.
6.) Contact an authorized service centre if the issue persists.
Prevention
1.) Operate with clean hands.
2.) Prevent liquid spills.
3.) Avoid excessive force when pressing keys.
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